Get in touch

Contact our Greater London
Funeral Florist Network.

For tributes, bespoke commissions and trade enquiries. We reply within a few hours during opening hours, and are on call around the clock for urgent bereavements. Every brief is held by a single florist from first conversation to delivery — there is no call-centre handover.

Send a message

Tell us about the service.

Coverage

Greater London

Network of trusted local florists in every borough.

Hours

Open every day

07:00 – 22:00 · On call 24 / 7 for urgent requests.

Email

info@sympathyflowers.london

All briefs handled by email and the contact form — no telephone line.

Languages

English, French, Italian and Spanish — with translators available on request for ten further languages, including Arabic, Mandarin and Russian.

Hours & SLAs

Service hours and
response times.

Opening hours

07:00 – 22:00

Every day of the year, including bank holidays.

Email response

Within 2 hours

During opening hours. Overnight enquiries answered by 09:00 the following morning.

Form & email only

No phone line

All briefs go via the contact form or directly to info@sympathyflowers.london. Replies always written by a florist, never automated.

Out-of-hours / urgent

On call 24/7

A florist is paged for short-notice bereavements outside opening hours. Reply within an hour by email.

Coverage

Across Greater London.

We deliver to every funeral home, crematorium, cemetery and private address inside the M25, through our network of trusted local florists in every borough. Outer London and the Home Counties are served the following day by our partner van rota.

For services held outside our standard window — overnight composition, early morning delivery, multi-venue choreography — please tell us as soon as you can. Most short-notice requests can be accommodated.

Zone 1 · Central

EC · WC · W1 · SW1 · NW1

Same day before 13:00 · Free

Zone 2 · Inner

N · NW · E · SE · SW · W

Same day before 12:00 · Free

Zone 3 · Outer

Greater London beyond Zone 2

Next day · Free

Zone 4 · Home Counties

Beyond the M25

Next day · Quote on request

Trade accounts

For funeral directors,
crematoria and venue coordinators.

We hold trade accounts with funeral directors and venue coordinators across Greater London. A trade account simplifies repeat work: a single point of contact, consolidated monthly invoicing, priority dispatch ahead of the cortège, and on-site placement and retrieval at the venue.

For crematorium and chapel coordinators, our florists know the floor plans, placement protocols and removal-before-committal rules at every London venue — Honor Oak, Mortlake, Golders Green, Putney Vale, City of London, West Norwood, Eltham, Manor Park and beyond. Trade orders typically clear in under an hour from confirmation.

To open an account, mention "trade account" in your first message. We reply with terms, payment options and a dedicated email contact.

Frequently asked

Common questions.

The questions we are asked most often when families and funeral directors first get in touch.

Within two hours during opening hours (07:00–22:00, every day of the year). Outside those hours, our on-call florist is paged for urgent bereavements and we reply by email within an hour. For non-urgent enquiries received overnight, expect a response by 09:00 the following morning.
We do not operate a telephone line — every brief is handled in writing via the contact form or directly by email. This keeps the brief, the palette and the venue details in one place, where nothing is mis-heard or forgotten under pressure. The florist who reads your email is the one who composes the piece, with no call-centre handover.
Yes. We take orders from every continent for delivery into Greater London. Our florist team operates in English, French, Italian and Spanish, with translators available on request for ten further languages. Payment from international cards has no surcharge.
Yes — mention "trade account" in your enquiry and we reply with our terms. Trade accounts include consolidated monthly invoicing, priority dispatch, on-site placement and retrieval at the venue, and a dedicated email contact across the team.
Write to us as soon as you can. For services within central London, same-day delivery is available before 13:00; same-day before 12:00 for inner boroughs and morning-after for outer London. For urgent overnight commissions, our on-call florist composes from 05:00 the morning of the service.
No. Sympathy Flowers London coordinates a network of trusted local florists in every London borough — each commission is composed by the florist nearest the delivery address and dispatched directly. All briefs are agreed by email or our contact form.