We make available to you all the information on the Terms and Conditions of purchase to which every user is subject when making purchases on the website.

1. GENERAL INFORMATION

These Terms and Conditions apply to consumers and users under the Consumer Rights Act 2015, which governs the rights of consumers and users. This legislation applies to relationships between consumers or users and traders.

The online shop service is intended for end consumers, within the meaning established by the Consumer Rights Act 2015. Therefore, wholesale companies, distributors, purchasing centres, large-scale distribution or other intermediaries in the sector are excluded from the service.

By virtue of the above, the resale of articles purchased through the online shop is strictly prohibited.

This document (as well as any other document mentioned herein) governs the conditions that regulate the use of this website and the purchase of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, the activity that Flor 10 carries out through the website includes:

Delivery of flowers and plants for various occasions, fruit baskets and complementary products.
Funeral services and delivery of flowers to funeral homes.

In addition to accepting these Conditions, to access, browse and/or use this website, the User declares that they are of legal age and have sufficient legal capacity to be bound by these Conditions.

The User, regardless of nationality or place of residence, by browsing the website undertakes to accept and comply with the terms of these Conditions. Failure to accept any part of these terms shall result in the non-provision of services, products and, in general, the functionalities made available to the user by Flor 10.

2. IDENTIFICATION

Envios y Servicios Flor 10 S.L, with tax identification number B01358159 (hereinafter, Flor 10), with registered address at Clemente Arráiz Margolariaren Kalea, 3, Loc BAJO. Registration data: Tomo: 1114- Libro: 0 - Folio: 3 - Hoja: VI-9657 - Inscripcion: 1

Contact email address: info@flor10.com

All notices and communications between users and Flor 10 shall be considered effective, for all purposes, when made by post or any other means among those indicated above.

3. ACCESS, BROWSING AND SECURITY

Access to, browsing and use of the website confer the status of user, therefore all Conditions established herein are accepted from the moment browsing of the website begins, as well as subsequent modifications, without prejudice to the application of mandatory legal provisions as applicable.

The User undertakes to make appropriate use of the content and services that Flor 10 offers through its website and, by way of example but not limitation, not to use them to:

Disseminate unlawful, violent, pornographic, racist, xenophobic, offensive content, content promoting terrorism or, in general, contrary to the law or public order.
Introduce computer viruses into the network or carry out actions that may alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of Flor 10 or third parties; as well as hinder the access of other users to the website and its services through the mass consumption of computer resources through which Flor 10 provides its services.
Attempt to access the email accounts of other users or restricted areas of the computer systems of Flor 10 or third parties and, where applicable, extract information.
Infringe intellectual or industrial property rights, as well as violate the confidentiality of information of Flor 10 or third parties.
Impersonate the identity of another user, public authorities or a third party.
Reproduce, copy, distribute, make available or in any other form publicly communicate, transform or modify the Content, unless the authorisation of the holder of the corresponding rights is obtained or this is legally permitted.

4. PURCHASE PROCESS

To access the products and/or services offered by Flor 10 through the website, the User must follow the instructions provided during the purchase process.

The user has a shopping basket where they can add products and/or services of interest and finally, after completing the required fields in the purchase registration form, proceed to payment.

Each purchase process shall follow these steps:

Selection of product/service
Selection of product options (if applicable)
Addition to basket
Payment procedure
Order confirmation and tracking

5. PRICES AND PAYMENT METHODS

The prices on the website are final prices, in Euros, and include VAT. Prices may change at any time but any variations shall not affect orders already placed.

Flor 10 makes the following payment methods available to the user: credit card, debit card, bank transfer and PayPal (subject to availability).

6. DELIVERY AND SHIPPING

Flor 10 shall make deliveries under the conditions indicated during the purchase process. Delivery times shall be subject to availability and the specific conditions of each service.

Deliveries to funeral homes are carried out with the utmost urgency and respect, adapting to the opening hours of each funeral home. The usual delivery hours are:

7. RIGHT OF WITHDRAWAL

The User has the right to withdraw from the purchase within a maximum period of 14 calendar days without the need for justification. This withdrawal period shall expire 14 calendar days from the day on which the User acquired material possession of the goods.

To exercise the right of withdrawal, the User must notify their decision to Flor 10 by means of an unequivocal statement via: info@flor10.com or Clemente Arráiz Margolariaren Kalea, 3, Loc BAJO.

Exceptions to the right of withdrawal:

The right of withdrawal does not apply to contracts concerning:

The provision of services, once the service has been fully performed
The supply of goods made to the consumer's specifications or clearly personalised
The supply of goods which are liable to deteriorate or expire rapidly (such as natural flowers and plants)
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery

8. GUARANTEES

Flor 10 ensures the quality of the products and services offered. In the event that the product does not correspond to what was requested or has defects, the User may contact Flor 10 to manage the incident.

9. COMPLAINTS AND CUSTOMER SERVICE

The user may address their complaints to:

Email: info@flor10.com
Postal address: Clemente Arráiz Margolariaren Kalea, 3, Loc BAJO
Telephone: 945 20 40 90
Customer service hours:

10. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this website and the conditions contained herein shall be governed by the applicable law of the jurisdiction and by European Union law where applicable.

Any dispute shall be resolved before the courts of the user's domicile. If the user is domiciled outside the jurisdiction, Flor 10 and the user agree to submit to the courts of Vitoria Gasteiz (Álava).

You may also consult:

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